Refunds & lost parcels

Please read this before you pay. A shipping label is a digital item that is created for one specific shipment, and once it exists it cannot be cancelled or reused.

When we refund

• We could not create your label. If you paid and we are unable to produce a working label, we will either fix it or refund the order in full.
• Duplicate payment. If the same order was paid twice, the extra payment is refunded.
• Overpayment. If you sent more than the invoice amount, we refund the surplus on request.
• Payment arrived too late or too little. If your payment missed the window or was short and you do not want to complete the order, tell us and we refund what we received.

Refunds are sent in the same cryptocurrency to an address you give us, less the network fee. We cannot refund to a different asset or to a card.

When we do not refund

• Once a label has been created and delivered to you, because we cannot cancel it with the carrier.
• You entered a wrong address, weight or size, changed your mind, or no longer need the shipment.
• The carrier delays, returns, holds or refuses the parcel.
• Carrier surcharges for wrong package details or prohibited contents.

Lost, damaged or delayed parcels

We do not carry the parcel and do not insure it. If a parcel is lost, damaged or late, contact the carrier with the tracking number. Any claim and any compensation come from the carrier under its own terms, and generally need to be made by the sender. If you send us the shipment number we will help with the information we have.

How to ask

Email lemy.world@protonmail.com with your shipment number (SHP-…) and what went wrong, or message us on Telegram at @lemyworldwide. We aim to answer within two working days.